Last updated: 23/03/2026

1. Introduction

DNScale OÜ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DNS management services.

Data Controller:
DNScale OÜ
Harju maakond, Tallinn, Lasnamäe linnaosa
Sepapaja tn 6, 15551
Estonia

2. Information We Collect

2.1 Personal Information

Name and contact information (email address, phone number)
Account credentials and authentication information
Billing and payment information
Company information for business accounts

2.2 Technical Information

DNS configuration data and zone files
IP addresses and network information
Usage logs and performance metrics
Device and browser information

3. Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

Contract: To provide our DNS services and fulfill our contractual obligations
Legitimate Interest: To improve our services, ensure security, and prevent fraud
Consent: For marketing communications (where required)
Legal Obligation: To comply with applicable laws and regulations

4. How We Use Your Information

Provide and maintain our DNS services
Process payments and manage billing
Communicate with you about your account and services
Provide customer support
Monitor and analyze usage patterns
Ensure security and prevent abuse
Comply with legal obligations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who assist in operating our services
When required by law or to protect our rights
In connection with a merger, acquisition, or sale of assets
With your explicit consent

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Account information is typically retained for the duration of your account plus 7 years for tax and legal compliance purposes.

7. Your Rights Under GDPR

As an EU resident, you have the following rights:

Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

8. International Data Transfers

When we transfer your data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: info@dnscale.eu
Address: DNScale OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia