How to Update Your Payment Method

If your card has expired, you want to switch to a different card, or you need to update your billing address, you can do it directly from the DNScale dashboard. DNScale uses Stripe's secure billing portal to manage payment methods, so your card details are never stored on our servers.

Who Can Update Payment Methods

The payment method management option is available to users on any paid plan:

• Subscription plans (Nano, Pro, Pro Plus, Scale) — monthly or annual
• Pay As You Go — usage-based billing

Users on the free Nano Free plan do not have a payment method on file and will not see this option. If you upgrade to a paid plan, the option becomes available automatically.

How to Update Your Payment Method

1. Sign in to your DNScale dashboard.
2. Go to Settings from the sidebar.
3. In the Current Subscription card, click the Manage Payment Method button.
4. You will be redirected to a secure Stripe-hosted portal.
5. From the portal, you can:
   • Add a new credit or debit card
   • Set a new card as your default payment method
   • Remove old or expired cards
   • Update your billing name, address, and tax ID
6. When you are finished, click the back link to return to the DNScale dashboard.

Your changes take effect immediately. The next invoice will be charged to your updated default payment method.

Supported Payment Methods

DNScale accepts all major credit and debit cards through Stripe:

• Visa
• Mastercard
• American Express

Depending on your region, your bank may require 3D Secure (3DS) verification when adding a new card. The Stripe portal handles this automatically.

Updating Billing Information

In addition to payment methods, the billing portal lets you update:

• Billing name — the name that appears on your invoices
• Billing address — used for tax calculation and invoice formatting
• Tax ID — your VAT number or other tax identifier, validated automatically

These details are reflected on all future invoices.

Frequently Asked Questions

Can I update my payment method if my card has already been declined?

Yes. Go to Settings and click Manage Payment Method. Add a new card and set it as default. The next billing attempt will use the new card.

Will updating my card affect my current subscription?

No. Updating your payment method does not change your plan, billing cycle, or any other subscription settings. It only changes which card is charged.

I don't see the Manage Payment Method button.

This button only appears for users on a paid plan or Pay As You Go. If you are on the free Nano Free plan, you do not have a payment method on file. Upgrade to a paid plan to add a payment method.

Is it safe to enter my card details?

Yes. The payment portal is hosted entirely by Stripe, a PCI Level 1 certified payment processor. DNScale never sees or stores your full card number.